Password Security Reminder

Protect your Sakai account by keeping your password secure at all times.

• Do not share your password with anyone, including friends or classmates.
• Avoid using the same password across multiple platforms.
• Choose a strong password that includes letters, numbers, and special characters.

If you believe your Sakai password has been compromised, please change it immediately.

You can reset or change your Sakai password using the link below:

Reset or Change Your Sakai Password

For any issues or concerns, contact the Sakai Support Team at sakai@ug.edu.gh.

Thank you for helping to keep your account secure.

Sakai Support

If you are experiencing issues with Sakai, need technical assistance, or have questions about using the platform, please reach out to the UG Sakai Support Team.

Contact Email:

sakai@ug.edu.gh

Working Hours:

Monday to Friday
9:00 AM – 5:00 PM (GMT)

Please note:
We only respond to support requests sent from official UG email accounts (e.g., @st.ug.edu.gh or @ug.edu.gh). This helps us verify user identities and protect the integrity of our support system.

To ensure timely and effective assistance, include a clear and detailed description of the issue in your message.

For urgent matters outside regular support hours, kindly add “URGENT” to your email subject line to help prioritize your request.

Thank you for using the UG Sakai LMS.
We are committed to supporting your teaching and learning experience.

Important Notice: Activate Your Email Account

To ensure you receive important notifications, updates, and course-related communication, all users are required to activate their University of Ghana email accounts if they have not already done so.

Your UG email is the official channel for all Sakai communications, including announcements, deadlines, and academic updates.

If you have not activated your account yet or are experiencing issues, please contact the ITD Support Team:

• Email: helpdesk@ug.edu.gh
• Visit their office for assistance
• Or fill out this form to request help: Activate Email Assistance Form

️ Deadline: Please complete your email activation request by Friday, July 5, 2025.

Thank you for your cooperation.

Share Your Support Experience

We value your feedback! If you've interacted with the Sakai Support Team and would like to share your experience or suggest improvements, please use the feedback form below:

Submit Feedback on Sakai Support

Your input helps us improve the quality of support and service we deliver to all users.

Thank you for your cooperation.

Archived Sakai Access Notice

The archived Sakai site is available at:

https://old-sakai.ug.edu.gh/portal

Access is read-only and is intended solely for viewing or exporting data into the current system.

Please ensure that any necessary content is downloaded or migrated appropriately.

If you need help exporting data, contact the ITD Sakai Support Team at sakai@ug.edu.gh.

Thank you.

Sakai Password Reset

If you are unable to access your Sakai account due to a forgotten or expired password, the UG Sakai Support Team is available to assist you.

Reset It Yourself:

You can reset your password directly using the link below:

Click here to reset your Sakai password

Need Help?

• Email: sakai@ug.edu.gh
• Use subject line: Password Reset Request
• Include:
  • Your Full Name
  • Your UG Student or Staff ID
  • Your UG Email Address

Support Hours:

Monday to Friday
9:00 AM – 5:00 PM (GMT)

We appreciate your patience while we assist you.

Thank you.

⚠️ Notice: Non-official Participants Accounts

Please be informed that user accounts created using the Non-official Participants feature on Sakai course sites will now be automatically disabled. This measure is part of ongoing efforts to maintain the integrity and security of the UG Sakai LMS system.

Important Details:

• Automatic Disabling: Any accounts created via the Non-official Participants feature will automatically be set to a disabled status. This applies only to accounts added outside the official participant registration process.
• For Instructors: If there is a need for external or temporary access to course materials, please contact the Sakai administration team to explore approved alternatives.
• Official Enrollment: All course instructors are encouraged to enroll only officially registered participants to ensure smooth and uninterrupted access.

Instructors who wish to provide access to individuals not enrolled through the official system must formally request account creation via the Sakai support team.

For assistance, contact: sakai@ug.edu.gh

Thank you for your understanding and cooperation.